I studied people before I studied product.
The gap between what people say and what actually governs their behavior — that's where every real product problem lives.
I am a product leader and strategist who studied people long before I ever studied product.
My background is in sociology — not as a detour, but as the lens through which I read every system I work in. While others start with the data in front of them, I start with the human logic underneath it: what people are optimizing for, what they're afraid of, and what they need to feel before they will act.
I didn't set out to study sociology. I arrived at UCLA as a biochemistry major — the safe and logical path. Then I wandered into an elective outside my major and something shifted. The course was about how people, cultures, and societies shape each other — invisibly, in ways that only become visible when you live between them.
I had been standing at that edge my whole life, moving between India and the US at six, watching the same human needs — belonging, safety, status — get expressed through completely different unspoken rules. Sociology didn't introduce me to a new way of thinking. It gave language to something I had already been doing instinctively: noticing the gap between what people say and what actually governs their behavior.
I've spent the last decade in high-stakes rooms where the "right" path isn't obvious — and where getting it wrong has real cost — asking the questions users can't see: What are people actually trying to feel? Which constraints actually matter, and which are just inherited assumptions? Where does friction live that they haven't named yet?
At Amazon, I work on Alexa, designing voice experiences for the unguarded moments of a person's day — the kitchen, the car, the early morning. Voice doesn't allow for performative product thinking. You can't hide friction behind a screen or distract users with design. That constraint has deeply shaped how I think about metrics, failure, and what "quality" actually means.
As the founder of No Desk Project, I built communities for the remote generation because I believed location-independent work deserved more than just a Wi-Fi signal; it deserved intention. The work was less about platforms and more about understanding what people lose, socially and psychologically, when traditional structures disappear — and what must replace them.
With an MBA from Chicago Booth and a heart for sociology from UCLA, I build with rigor and empathy. I don't build for a "persona" in a slide deck; I build for the whole, specific, complicated person on the other end.
That question — what helps someone feel grounded where they are — has since led me beyond software. I'm building Books & Beds, a boutique hotel in Bangalore for the traveler who wants to sleep surrounded by books.
Every product problem is a human problem in disguise. Platforms succeed or fail based on how well those forces are understood.
Every product problem is a human problem in disguise. Platforms are social systems shaped by incentives, norms, and trust — not just technical infrastructure. They succeed or fail based on how well those forces are understood.
Sociology trained me to look past surface behavior and into decision-making under constraint: how users behave when stakes are high, how teams quietly avoid certain trade-offs, how organizations optimize for comfort over truth. That's the layer most product processes skip.
In practice, this means I help teams slow down just enough to see the real problem — then move fast with conviction. Not elegance for its own sake. Clarity that holds up when things get messy. The result is fewer false starts, more explicit trade-offs, and decisions people can actually defend six months later.
I've walked away from work where the ask was to make the numbers look better rather than make the product better — and I'd do it again. Certainty without context is theater.
Good decisions rarely come from having the right answer ready. They come from knowing which question actually matters — and asking it early enough to change something.
Speed without understanding just gets you lost faster. I work to create the conditions where teams can move with genuine conviction — not the appearance of it.
I'm skeptical of metrics that look impressive while obscuring the truth. Better outcomes come from better thinking — and better thinking requires genuine care for the people on the other side.