01 When the Metric Is the Problem A voice engagement metric hid a much more consequential device-abandonment problem. Case Study · 2022
02 Designing for Trust in Voice Interfaces Voice removes visual support and forces product teams to earn trust in the interaction itself. Case Study · 2022
03 What Voice Interfaces Teach Us About Bad Product Thinking Voice exposes the product assumptions other interfaces make easy to ignore. Essay · Nov 2025