Topic

Trust & Safety

Case studies and essays about legitimacy, moderation, recourse, and the product decisions that make systems safer or more brittle.

Crisis GTM: 50M Users in 13 Days

A national public-health launch depended on rebuilding legitimacy before distrust unraveled adoption.

Case Study · 2020

Moderation and product design are inseparable when community systems are the product.

Essay · Apr 2026

Sometimes the safest and most trustworthy product choice is adding friction with intent.

Essay · Apr 2026

Moderation, recourse, visibility, and control are product decisions long before they are policy escalations.

Essay · Apr 2026